Square D Recalled Electric Panels

1.4 Million Square D Electrical Panels Recalled

Schneider Electric, the Lexington, Kentucky based manufacturer of Square D electric panels, is recalling about 1.4 million panels for potential risk of thermal burn and fire hazards.

This recall was announced by the Consumer Product Safety Commission on June 16, 2022.

Square D electric panels are the most common panels I see during home inspections, by a wide margin. I suspect this situation will affect MANY real estate transactions in the coming years and wanted to get the word out about what folks need to do.

Schneider Electric has done a good job producing data for us, but I found it scattered across several web pages. Most of the info on this post was copied over from their recall pages to make it easy for folks to find.

Here is the scoop.

Square D QO Electric Panel Recall Details

What is the hazard? The wire binding screw within the lug body could potentially be improperly torqued to the Plug-on-Neutral bar. Over time, this unsecured electrical joint could result in losing the neutral­ connection and potentially lead to overheating at the load.

Affected Products: QO™ Plug-On-Neutral Load Center. These panels were manufactured between February 1, 2020, and January 12, 2022, at Schneider Electric Plant 15.

Note: Existing inventory with date codes prior to January 13, 2022, has been validated and is marked with a green dot to indicate compliance with Schneider Electric design and manufacturing standards. Any product marked with a green dot on the carton is excluded from this notice.

What you should do? Affected devices need to be inspected. Contact Square D Customer Care Team for support (info below).

Laymen’s Terms: The potential for a loose connection on the neutral busbar exists, and that could lead to a problem over time. If you believe your Square D electric panel falls under this recall you should reach out to the manufacturer right away to find out what your next steps should be.

Only Square D QO – Not HOMELINE Panels

Square D makes several different product lines of electric panels. This recall is only for the QO style panels and NOT their cheaper Homeline series.

The easiest way to tell which panel you have is to look at your breakers. The affected QO panels have a tripped indicator window on the breakers. The cheaper Homeline series does not. This can be checked without removing the dead front cover. Simply open the door and look for the plastic window next to the handle.

If you do not have the indicator windows on your breakers, you do not have a QO panel, and there is nothing that needs to be done. Take a look at the two images below and you will see the difference in the two types of panels.

Square D QO Breakers Window
QO style breakers have this ‘window’ that is a visual indication that the breakers has tripped. You will only see the orange color on a tripped breakers, the normal state is clear.

Square D Homeline Breakers
Homeline series do not have the indicator window built into the breaker. These panels are not part of the recall.

How to Find Your Panel’s Model Number

If your panel IS a Square D QO panel, you will need to find your model number. In order to properly identify which model number panel you have installed, the dead front panel must be removed. Doing this exposes the live wires.

This task should only be done by a qualified inspector or electrician.

Even if you turn the main breaker off, your main lugs will still be energized, and one mistake could end your life. DO NOT DO IT. It’s not worth the risk. Leave this task to your electrician.

HOMEOWNERS: If you think your panel may be affected and want to see if your Square D electric panel falls under the recall here is what you need to do:

  1. Make sure you have a Square D Panel
  2. Make sure you have a QO Panel and NOT a Homeline.
  3. Check the date code on the door’s label to see if your panel falls within the span for known affected products.

As a homeowner, that is all you can do at this point. If your date code falls between February 1, 2020, and January 12, 2022, there is a pretty good chance your equipment is affected and needs to be repaired/replaced. You will want to reach out to the manufacturer using the contact information at the end of this article to see what your next steps should be.

Square D QO Panel Date Code
This date code falls within the recall. This panel was manufactured 2021, 52nd week, 7th day, 1st shift.

This diagram below was produced by Square D to help you understand how you can safely identify whether or not you have a recalled panel.

Square D Panel Recall Label

HOME INSPECTORS: I have created this searchable table for you to cross-reference your panel’s model number with the list of affected electrical panels provided by Square D. You can quickly search your panel’s model number and see if it is listed in this recall.

Note: You can only find the model number of the panel by removing the dead front cover. This should only be done by trained inspectors and/or electricians. Novices and homeowners should NEVER remove the cover of their electric panels.

In order to locate the actual searchable number of the panel, you need to look on the side of the main lug connections. Remember, these connections are 100% hot all the times, unless the electric meter is removed. Turning off the main breaker DOES NOT kill the power at these terminals and touching them could be a fatal mistake.

Square D QO Panel Lugs
The label for QO Panels is located on the side of the main lug connections.

Square D QO Panel Label
The model number for this panel is listed within the recall.

To search the database of electric panels affected by this recall, input your electric panel’s model number to see if it falls within the recalled products timeline.

Again, this searchable number is ONLY found inside the panel and is not available on the door label.

United States Square D QO Panel Recall
Canadian Square D QO Panel Recall

Square D Customer Support

If you believe your electric panel falls under this recall you should reach out to Schneider Electric to have a free inspection performed for your safety.

Phone: 1-888-778-2733; option 2,1,4 from 8AM-8PM EST

Email: technicalsupport@schneider-electric.com

Web Chat: click this link.

Here, you can download the customer letter that Schneider released giving full details on the situation and how to correct it. QO Electric Panel Recall Customer Letter.

Below is a list of FAQs that should help answer most of your questions. All of the Infomation below was taken directly from the Customer Letter linked above.

Square D Electrical Panel Recall FAQ

Schneider Electric issued this product safety alert because there is a potential for a loose neutral
connection in some QO Plug-On Neutral Load Centers and Interiors.

i. More detail (ONLY IF REQUESTED)

  1. The floating neutral may cause abnormal voltage fluctuations (higher or lower than
    rated voltage (i.e. 120v, 240v) on installed circuits.
  2. The actual voltage supplied to installed circuits may vary depending on connected
    loads.
  3. In cases where higher than normal voltage is supplied, loads may be damaged due
    to heat.
  4. Other symptoms of a loose neutral connection may include:
    a. Fluctuating lights (Brighter or dimmer than normal)
    b. Abnormal operation of connected loads,
    c. Tripped electronic breakers that cannot be reset.
  5. For Homeowners – If a loose neutral connection is suspected, contact a qualified
    electrician to inspect the electrical distribution system.

Once a product has been installed, the catalog number and date code may only be found inside the
enclosure, on the identification labels.

Schneider Electric has developed a list of instructions for the inspection, and possible remediation of an
installed and connected load center. These instructions must only be followed by trained and licensed
professionals.

The offers and product range affected are QOTM Plug-On
Neutral (PON)l Load Centers, manufactured at Plant code 15 ONLY, from February 1, 2020,
through January 12, 2022, which is equivalent to date code 200561 through date code 220233

The affected date code range includes QO Plug-On Neutral Indoor and Outdoor load centers and
Interiors manufactured from February 1, 2020 through January 12, 2022, equivalent to date code
200561 through date code 220233 (YYWWDS; YY = Year, WW = Week, D = Day of the week, S =
Shift).

The product warranty is unaffected by this Offer Safety Alert.

  • Remediation for approved products and services will be paid by Schneider Electric.
  • What is covered? There will be a $200 cap for 3rd party inspection and repair.
  • What’s not covered? Cases exceeding the cap can be escalated and reviewed on a case-by-case basis.

Schneider Electric will authorize Qualified Personnel to perform the remediation.

If the plant code on the packaging is NOT plant 15, the product is not affected by this Offer Safety
alert and does not need to be quarantined.

Schneider Electric does not recommend vacating the home prior to the inspection and potential
remediation.

i. If fluctuating lights or other unusual activity is observed in appliances or electronic
equipment, call a qualified electrician immediately to schedule an inspection.

NOTE: Schneider Electric has executed this product safety alert because there is a potential for
overvoltage at the load level.

i. Schneider Electric recommends disconnecting non-UL certified appliances and electronic
equipment by disconnecting those from their power source.

  1. Refer to the products literature to verify if UL certified

Schneider Electric does not recommend delaying the occupancy of new or existing homes until the
inspection and potential remediation is completed.

i. Schneider Electric initiated this product safety alert because there is a potential for
overvoltage at the load level.

ii. Schneider Electric recommends disconnecting non-UL certified appliances and electronic
equipment by disconnecting those from their power source.

  1. Refer to the products literature to verify if UL certified

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